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How can we help you? Call or email us today.

To expedite processing and ensure accuracy, it’s important you understand what types of loans you have and use the right contact information.

Not sure which loan program you have? Log in to your account to see your loans.


Loans Owned by the U.S. Department of Education
Call: 800-722-1300

All Other FFELP, HEAL, and Private Loans
Call: 888-272-5543

Representatives are available Monday-Thursday 8:00 a.m. to 9:00 p.m. and Friday 8:00 a.m. to 8:00 p.m. Eastern Time.
TDD: 877-713-3833

If you’re not a Servicemember or work for a school, you can send us a secure email with your question through your Navient account.

to send us a secure email.

After logging in, select Help Center from the main menu where you’ll be able to review answers to Common Questions and Help Topics, or email us if you can’t locate an answer.

For a faster response, give us a call.

Loans Owned by the U.S. Department of Education

U.S.: 866-266-0178

International: 570-706-8563

FFELP and HEAL Loans

U.S.: 800-848-1949

International: 570-821-6585

Private Loans

U.S.: 800-443-9723

International: 317-841-1713

Please include a cover sheet with your name and account number on all faxed documents. Download a fax cover sheet.

Loans Owned by the U.S. Department of Education

Payment Address
Navient – U.S. Department of Education Loan Servicing
P.O. Box 740351
Atlanta, GA 30374-0351

General Correspondence and Document Submission
Navient – U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635

Note: When making loan payments by mail, be sure to include your remittance slip with your payment.

FFELP and HEAL Loans

Borrower Payment Address
Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

Cosigner Payment Address
Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555

General Correspondence and Document Submission
Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

Note: When making loan payments by mail, be sure to include your remittance slip with your payment.

Private Loans

Borrower Payment Address
Navient
P.O. Box 9000
Wilkes-Barre, PA 18773-9988

Cosigner Payment Address
Navient
P.O. Box 9988
Wilkes-Barre, PA 18773-9000

General Correspondence and Document Submission
Navient
P.O. Box 9640
Wilkes-Barre, PA 18773-9640

Note: When making loan payments by mail, be sure to include your remittance slip with your payment. Please include your 16-digit Loan Group number on your check or money order and make it payable to Navient.