Questions? Call our Military Benefits Team at 855-284-4879

Monday – Thursday 8 am – 9 pm ET

Friday 8 am – 8 pm ET

24/7 automated phone support
Send us an email
Fax 800-848-1949

Living abroad?
Call 001-888-272-5543 (toll-free)

Members of the U.S. Armed Forces – What you need to know about your federal student loan benefits:

Four ways to submit your documentation

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Servicemembers Civil Relief Act

As a member of the military, both your federal and private loans may qualify for Servicemembers Civil Relief Act (SCRA) benefits.

Read detailed information about SCRA on the website

The SCRA Interest-Rate Cap for Federal and Private Loans

The Servicemembers Civil Relief Act (SCRA) interest-rate cap is available for federal student loans and private student loans, for both borrowers and cosigners. Interest on student loans obtained prior to your military service is limited to 6% during periods of active duty. (If your existing interest rate is less than 6%, it will not change.)

You won’t be assessed service charges, renewal charges, fees, or any other charges while taking advantage of this benefit.

This benefit applies to loans that were disbursed prior to active-duty service. Federal student loans are eligible for the SCRA Benefit for Active Duty from August 14, 2008 forward.

For the fastest and most efficient way to access this benefit, service members should call us at 855-284-4879.

A dedicated specialist will assist in all aspects of the SCRA benefit. Specialists are available Monday – Friday 8 am to 8 pm ET.

Please leave us a message outside of these hours of operation and one of our dedicated specialists will contact you as soon as possible.

Service Members can also email their requests to

Please include your name and telephone number in this email. If you choose to communicate with us via email, please understand that you assume all responsibility for the protection of your personal information while in transit to us and you should consider appropriate email security measures.

If you prefer to mail your request, write us at

P.O. Box 9500
Wilkes-Barre, PA 18773-9500

Fax: 800-848-1949

You can always upload all required information by logging in to your account at and selecting Upload Documents from the Customer Support menu.