Contact CollegeServ®

Dedicated to helping you with your school-related questions.

Call 888-272-4665

Monday – Thursday, 8am – 9pm ET

Friday, 8am – 8pm ET


Meet the CollegeServ Team

Forms for Borrowers

In-School Deferment Request

Unemployment Deferment Request

Economic Hardship Deferment Request

Reaffirmation Agreement Form

More forms in Loan Customers

Documents & Forms

Federal Loan Resources

National Student Loan Data System (NSLDS)


Federal Student Aid (FSA)

FSA Cohort Default Rate Guide

Information for Financial Aid Professionals (IFAP)



Navient makes it easy for you to locate and download helpful forms, flyers and documents with a library of information to help you and your borrowers navigate the path to successful repayment.

Income Driven-Repayment, Deferment, and Forbearance Forms

View all forms and download the ones your borrowers need.

Documents and Forms

Borrower Education

Federal Direct Student Loan 2015-2016 Interest Rates

Borrower Contact Information for loans through the U.S. Department of Education

5 Habits of Successful Student Loan Borrowers

10 Things To Do Before You Make Your 1st Loan Payment

Student Loan and Financial Planning Checklist

Repayment Plans Overview

Military Student Loan Benefits Brochure

Navient Path to Success Interactive Financial Education Series

Keeping students on the right financial path

Set Your Financial Goals

Make A Budget

Money Saving Tips

Borrower Communication

Welcome Email

Quarterly Interest Statement in School and in Grace

In School Email

In School and Nearing Grace Email

In Grace Email

Nearing Repayment Email

In Repayment

Monthly Customer Billing Statement

Congratulations on Paying Off Your Loans

Preventing Delinquency

Counseling Your Borrowers to Avoid Default

Better Default Prevention-7 Steps

10 Steps to Reviewing and Challenging Draft CDRs

Support & Resources

Servicing Contact Information

Federal Loan Servicing Snapshot

School Servicing Portal (SSP) Reports Overview