Office of the School Ombudsman

Phone: 703-984-6665



Navient's Office of the School Ombudsman is headed by Robyn Hughes. Robyn directs all activity associated with the strategic support of our loan servicing relationships with schools across the U.S. As our global advocate for schools, she will integrate operational functions to best provide your office with information and solutions to maximize our resources to assist you and your borrowers.

We continue to offer schools assistance with borrower specific and system questions through our CollegeServ® and Electronic Services resources.

Servicing contact information is available here.