Contact CollegeServ®

Dedicated to helping you with your school-related questions.

Call 888-272-4665

Monday – Thursday, 8am – 9pm ET

Friday, 8am – 8pm ET


Meet the CollegeServ Team

Keep In Touch

Sign up for Navient email communications

Servicing Contact Information

Forms for Borrowers

In-School Deferment Request

Unemployment Deferment Request

Economic Hardship Deferment Request

Reaffirmation Agreement Form

More forms in Loan Customers

Documents & Forms

Financial Aid Resources

Counseling Your Borrowers to Avoid Default

7 Steps to Better Default Prevention

10 Steps to Reviewing and Challenging Draft CDRs

Federal Loan Servicing Snapshot


School Servicing Portal

Navient’s School Servicing Portal provides the information, tools, and resources you need in an easy-to-use interactive format.

Get fast and secure access to:

  • Comprehensive reports and data — Help your school build financial literacy and default prevention programs that work.
  • Servicing information — View loan details to assist your students and alumni.

Access more Product and Support Documentation

Contact CollegeServ to Request Access

Contact CollegeServ at 888-272-4665, Monday – Friday, 8 am – 8 pm ET, or email us at CollegeServ@Navient.com

Document Direct for the Internet®

DocumentDirect for the Internet® is a service offered by Navient that allows users to view reports online.